Order and Complaint Management Professional

BSH EV ALETLERİ SAN.VE TİC.A.Ş.
City: İstanbul(Avr.)

Advertisement Date:23.09.2020

Qualifications

Your Responsibilities;

• Creating the orders coming from customers via email, fax, telephone or interfaces, following up the backorders of customers and informing the Planning & Purchasing Department
• Providing exceptional service for customers concerning spare part orders and deliveries by responding efficiently, accurately, and courteously on necessary customer transactions through inbound calls, and email correspondence
• Handling customer claims processing
• Communicating regularly with internal customers, having periodic meetings with relevant departments and gathering feedbacks about current applications and determining necessary improvements to make
• Initiating and implementing new strategies to improve customer service and responsiveness, determining current operations and generating strategies to further improve the portfolio
• Seeking opportunities to increase value by process improvements & optimization proactively, supporting the development of reports and presentations for meetings , KPI tracking

Your Profile;

• University degree preferably in business or Industrial engineering
• Fluent English is a must both verbal and written, German or Russian knowledge is an asset
• Ability to use problem solving technics, being able to work collaboratively with other departments
• Excellent command of MS Office Programs, SAP knowledge is an asset
• Preferably experienced in customer and order process
• Effective time management and planning, rational decision-making, negotiating and influencing skills, analytical work style